freshbend-repair

Last Updated: January 2024

Introduction

freshbend-repair ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our pet care services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Submit enquiries or booking requests through our website forms
Communicate with us via email or other channels
Register for our services or create an account
Provide information about your pets for service delivery

Types of Personal Information

The personal information we collect may include:

Name and contact details (email address, postal address)
Information about your pets (name, breed, age, health conditions)
Service preferences and scheduling requirements
Communication records and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and general location data
Browser type and operating system
Pages visited and time spent on our website
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our pet care services
To respond to your enquiries and communicate with you
To process bookings and schedule appointments
To improve our website and services
To comply with legal obligations
To send service updates and relevant information (with your consent)

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract: Processing necessary to fulfil our service agreements with you
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
Consent: Where you have given explicit consent for specific processing activities
Legal Obligation: Processing required to comply with applicable laws

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist in our business operations (under appropriate confidentiality agreements)
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property
In connection with a business transfer or merger (with appropriate notice)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

Your Rights

Under applicable data protection laws, you have the following rights:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information in certain circumstances
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your information to another service provider
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

freshbend-repair
47 Meadow Lane
Bristol, BS1 5TH
United Kingdom
Email: [email protected]