GDPR Compliance

Last Updated: January 2024

Our Commitment to GDPR

freshbend-repair is committed to ensuring that your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we meet our obligations under these regulations.

Data Controller

freshbend-repair acts as the data controller for personal information collected through our website and in connection with our pet care services. This means we determine the purposes and means of processing your personal data.

Contact Details:
freshbend-repair
47 Meadow Lane
Bristol, BS1 5TH
United Kingdom
Email: [email protected]

Principles of Data Processing

We adhere to the following principles when processing your personal data:

• Lawfulness, Fairness, and Transparency: We process data lawfully and transparently, clearly informing you about how we use your information
• Purpose Limitation: We collect data for specified, explicit, and legitimate purposes and do not process it in ways incompatible with those purposes
• Data Minimisation: We only collect data that is adequate, relevant, and limited to what is necessary
• Accuracy: We take reasonable steps to ensure personal data is accurate and kept up to date
• Storage Limitation: We keep personal data only for as long as necessary for the purposes for which it was collected
• Integrity and Confidentiality: We implement appropriate security measures to protect personal data
• Accountability: We maintain records of our processing activities and can demonstrate compliance

Legal Basis for Processing

Under GDPR, we must have a valid legal basis for processing your personal data. The legal bases we rely upon include:

Contractual Necessity

Processing necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract. This includes processing your information to provide pet care services you have requested.

Legitimate Interests

Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. Examples include improving our services, website functionality, and business operations.

Consent

Where you have given clear consent for us to process your personal data for specific purposes. You may withdraw consent at any time by contacting us.

Legal Obligation

Processing necessary for compliance with legal obligations to which we are subject, such as tax and accounting requirements.

Your Rights Under GDPR

GDPR provides you with specific rights regarding your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. We provide this information through our Privacy Policy and this GDPR page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to such requests within one month.

Right to Rectification

You have the right to request correction of personal data that is inaccurate or incomplete. We will respond to rectification requests within one month.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or you withdraw consent.

Right to Restrict Processing

You have the right to request restriction of processing in certain circumstances, such as while we verify the accuracy of your data following a rectification request.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision-Making

You have rights related to automated decision-making and profiling. We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us using the details provided above. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month, though this period may be extended by two months for complex requests.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Secure data storage and transmission protocols
• Access controls limiting who can view personal data
• Regular review of security practices
• Staff training on data protection

International Data Transfers

We primarily store and process personal data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place as required by GDPR.

Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Changes to This Information

We may update this GDPR compliance information periodically. We will post any changes on this page with an updated revision date.

Contact Us

If you have questions about our GDPR compliance or wish to exercise your data protection rights, please contact us at [email protected].